Privacy Policy

At Tandartspraktijk Himmi we attach great importance to the privacy of the users of the website. In order to guarantee your privacy as best as possible, we apply a number of core values

• Inform – We want to inform you as well as possible how and why we process personal data. We do this via this privacy statement.
• Limit collection – We take great care to ensure that our collection of personal data is limited to only what is really necessary for the proper functioning of the website and the services you use.
• Your data remains with us – We do not pass on your personal data to other parties, unless this is necessary to provide the service used or when we are legally obliged to do so.
• Secure – We take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf.
• We respect your legal rights – Based on the law, you have various rights. In this privacy statement we inform you about these rights

In this privacy statement you can read how we put these core values into practice and respect and protect your right to privacy.

What do we use your personal data for?
We use the personal data we collect for, among other things, making appointments, providing information and contact, carrying out treatments, maintaining your medical file, financial administration, the proper functioning of our website, improving our online reputation and improving the quality of our services.

• On what grounds do we process your personal data?
  We process your personal data solely on the basis of a legal basis. For the purposes mentioned above, we process your personal data on the basis of the following grounds:
• Execution of the agreement: for purposes aimed at providing our services, for example to process your registration;
  
• (Explicit) consent: for the purposes aimed at granting access to and using the functionalities of our website, placing cookies, sending our newsletter, or processing your medical data after we have obtained your (explicit) consent to do so;
  
• Legitimate interest: in certain cases we have a legitimate interest in processing your personal data. This is the case, for example, when we use cookies to improve our services and which have no or limited impact on your personal privacy;
  
• Legal obligation: For the purposes aimed at processing your medical data and maintaining your medical file, we may have a legal basis. 
  
  

What personal data do we need?
By using the website and the services available there, you leave certain data with us. We only store and use the personal data that is provided directly by you or of which it is clear when provided that it is provided to us for processing. Depending on the service you use, we can collect the following data via the website:

• Your contact details (email address, telephone number);
• Your name, address and place of residence;
• Your gender and date of birth;
• Account details;
• Insurance details (insurer name, policy number, insurance start date);
• The name of your healthcare providers or pharmacy;
• Time of your appointment;
• Payment details and billing address;
• Data concerning your health;
• Citizen Service Number (BSN);
• Click and visit behavior;
• Device data / (pseudonymized) IP address.

Data of persons under the age of 16
Our website and/or service does not intend to collect data about website visitors who are younger than 16 years old. However, we cannot check whether a visitor is older than 16. We therefore recommend that parents be involved in the online activities of their children, in order to prevent data about children being collected without parental consent. If you are convinced that we have collected personal data about a minor without that consent, please contact us.

Provision to third parties
Your data will explicitly not be provided to third parties, other than third parties directly involved in the execution of the agreement between you and us, or unless any legal provision obliges us to do so. The parties we may need for the execution of the services requested by you are:

• Hosting parties and our software suppliers;
• Payment service providers and delivery services;
• Your health insurer.

Security
We take the protection of your data seriously and take appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you have the impression that your data is not properly secured or there are indications of misuse, please contact us.

Retention period
Your personal data will never be stored for longer than is necessary for the purposes described in this privacy statement or on the website, except in cases where any legal obligation opposes the deletion of the personal data.

Third party websites
This privacy statement does not apply to third party websites that are connected to this website by means of links. We cannot guarantee that these third parties will handle your personal data in a reliable or secure manner. We therefore recommend that you read the privacy statement of these websites before using these websites.

Cookies
We use cookies on this website. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone when you first visit this website. These ensure that the website works properly and that, for example, your preferred settings are remembered. These cookies are also used to make the website work properly and to optimize it. When you first visited our website, we already informed you about these cookies and asked for permission to place them. You can opt out of cookies by setting your internet browser so that it no longer stores cookies. In addition, you can also delete all information that was previously stored via the settings of your browser.

Use of permanent cookies
With the help of permanent cookies we can recognize you when you visit our website again. The website can then be set specifically to your preferences. Even when you have given permission for the placement of cookies, we can remember this by means of a cookie. This means that you do not have to repeat your preferences each time, which saves you time and makes our website more pleasant to use. You can delete permanent cookies via the settings of your browser.

Use of session cookies
With the help of session cookies we can see which parts of the website you have viewed during this visit. We can therefore adapt our service as much as possible to the surfing behaviour of our visitors. These cookies are automatically deleted as soon as you close your web browser.

Use of analytical cookies
We keep statistics on our website, but this is always done completely anonymously or pseudonymously. No statistics are kept on parts of the website where your health data is exchanged. We can use the applications below to keep statistics.

Google Analytics
In cases where we have activated the Google Analytics tool, cookies from the American company Google are placed via our website as part of the Analytics service. We use this service to track and receive reports on how visitors use the website. This tool is set up in a privacy-friendly manner. For example, we have not allowed Google to use the obtained Analytics information for other Google services, we have the IP addresses pseudonymised and have concluded a processing agreement with Google. The information collected by Google is transferred to and stored on servers in the United States. Google states that it adheres to the Privacy Shield principles and is affiliated with the Privacy Shield program of the American Department of Commerce. This means that there is an appropriate level of protection for the processing of any personal data.

Matomo Analytics (Piwik)
In the event that we have activated the Matomo Analytics tool, (first party) cookies are placed to keep track of visitor statistics. It gives us the opportunity to map how visitors use our website (how long you stay on a page, from which page you ended up here and to count the number of unique visitors). All data remains on our server and is never shared with other parties.

Changes to this privacy and cookie statement
We reserve the right to make changes to this statement. It is recommended that you consult this statement regularly so that you are aware of these changes.

View, change and delete your data
You have the right to view, correct or delete your personal data. In addition, you have the right to withdraw your consent for data processing or to object to the processing of your personal data by Tandarts Himmi and you have the right to data portability. This means that you can submit a request to us to send the personal data that we have about you in a computer file to you or another organization named by you. You can send a request for access, correction, deletion, data transfer of your personal data or request for withdrawal of your consent or objection to the processing of your personal data to the contact details below. We will respond to your request as soon as possible. Make sure that you clearly indicate who you are, so that we can be sure that we do not adjust or delete data from the wrong person.

Dutch Data Protection Authority
Tandartspraktijk Himmi would also like to point out that you have the option to file a complaint with the supervisory authority in the country where you are located. In the Netherlands, the supervisory authority is called the Dutch Data Protection Authority.

Questions and feedback
We regularly review our compliance with this privacy policy. If you have any questions about this privacy policy, you can contact us using the contact details below.

Contact
Dentist Himmi
Bagijnenstraat 6 1811 KA Alkmaar
E-mail: info@tandartsalkmaar.nl
Phone: 072 5113687
Chamber of Commerce number: 53961161

Fatima Himmi
BIG number: 29915030902